Frequently Asked Questions
Everything you need to know about shopping with Caviar20.
What shipping methods do you offer?
We provide standard and expedited shipping options across North America and select international destinations. All orders are processed within 1-2 business days with full tracking provided via email.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return authorization.
Are the items on your site authentic?
Yes, authenticity is our top priority. Every item curated by Caviar20 undergoes a rigorous inspection process to ensure it meets our quality standards and brand specifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within one hour of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.